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PRIVACY POLICY

Introduction
This Privacy Policy (the “Policy”) outlines how One Lux Stay (“One Lux Stay,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information (“Personal Information”) when you use our website (www.oneluxstay.com) and services (the “Website” or “Services”). It also explains your rights regarding your Personal Information and how you can access and update it. This Policy does not apply to practices of companies we do not own or control or to individuals we do not employ or manage.
Collection of Personal Information
We collect Personal Information you provide knowingly when creating an account, making a purchase, or filling out forms on our Website. This may include:
  • Contact details (e.g., name, email address, phone number, and address).
  • Payment information (e.g., credit card or bank details).
You can choose not to provide certain information, but this may limit your ability to use some Website features. If unsure about mandatory information, please contact us.
Collection of Non-Personal Information

When you visit our Website, our servers automatically record information sent by your browser, such as:

  • IP address
  • Browser type and version
  • Operating system type and version
  • Language preferences
  • Referring pages and path through the site
  • Access times and dates
Use and Processing of Collected Information
We use the information collected to:
  • Personalize your experience and improve our Website.
  • Respond to inquiries and provide customer service.
  • Process transactions and notify you about account activity.
  • Enhance security, resolve issues, and improve Website functionality.
Legal Basis for Processing
  • Consent: Information processed based on your consent.
  • Contractual Obligations: Information used to fulfill agreements with you.
  • Legitimate Interests: Processing based on mutual interest unless overridden by privacy concerns.
Cookies
Our Website uses cookies to enhance user experience by storing session details, preferences, and statistical data. You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Website.
User Rights
You have the following rights regarding your Personal Information:
  • Access: Request details of the information we hold about you.
  • Correction: Request updates to inaccurate or outdated information.
  • Deletion: Request the removal of information no longer necessary.
  • Portability: Request transfer of your data in a machine-readable format.
  • Restriction: Request limited processing under certain conditions.
  • Objection: Object to processing for legitimate interests or direct marketing.
  • Withdrawal of Consent: Revoke consent where processing is based on it.
To exercise these rights, contact us using the details below. Requests are addressed within one month and free of charge.
Sharing of Information
We may share your Personal Information with trusted third-party service providers to:
  • Process transactions securely.
  • Enhance Website functionality.
  • Comply with legal obligations.
These third parties adhere to privacy policies aligning with ours or agree to comply with our standards.
Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy. Once retention periods expire, Personal Information will be deleted.
Children’s Privacy
Our Website and Services are intended for individuals aged 16 and above. We do not knowingly collect information from children under 16. If you believe a child has provided us with Personal Information, please contact us immediately.
Information Security
We implement reasonable administrative, technical, and physical measures to protect Personal Information. However, no transmission over the Internet can be guaranteed as 100% secure. You acknowledge these limitations and proceed at your own risk.
Data Breaches
In the event of a data breach, we will:
  • Investigate and address the issue.
  • Notify affected individuals if required by law.
  • Report incidents to relevant authorities.
Legal Disclosure
We may disclose Personal Information to comply with legal obligations, protect our rights, ensure user safety, or in the context of a business transition (e.g., merger or acquisition).
Changes to the Privacy Policy
We may update this Policy periodically. Changes will be posted on this page, and significant updates will be communicated directly. Continued use of our Website constitutes acceptance of the revised Policy.
Acceptance of This Policy
By using our Website or Services, you acknowledge that you have read this Policy and agree to its terms and conditions. If you do not agree, you are not authorized to use our Website and Services.
CONTACTING US
If you have any questions about this Policy, please contact us at: One Lux Stay
  • Address: 633, 2219 Main Street, Santa Monica, CA 90405
  • Email: reservations@oneluxstay.com / info@oneluxstay.com
  • Phone Numbers: UAE: +971 557277059 / USA: +1 2138663589 / EU: +32 38080719
Last updated: January 14, 2025