One Lux Stay

TERMS & CONDITIONS

ADMINISTRATIVE FEES AND SURCHARGES

Rent payments made with Visa/MasterCard or American Express cards are subject to respective administration fees of 2.5% and 3.5%. Paypal payments do not incur any administrative fees or surcharges. Deposit refunds may also be subject to a fee of approximately 2.5% to 3.5% for Paypal or credit card services.

AGREEMENT ACCEPTANCE

Your rental deposit confirms your acceptance of these conditions:
  1. For security purposes, guests are required to send a photo ID and credit card before arrival. These documents must also be presented during check-in.
  2. This contract cannot be extended or renewed. New contracts must be signed for extensions.
ALL BOOKINGS PAID WITH A CREDIT CARD MUST ADHERE TO THE FOLLOWING CONDITIONS:
  1. We do not accept third-party payments.
  2. The credit card holder must be present at check-in and provide both the credit card and a valid government-issued ID.
  3. You are required to sign the registration card either before or during check-in.
  4. Failure to meet the above requirements will result in a refund to the credit card on file. You will need to provide an alternative payment method, which must be received before check-in.

CHECKOUT

Checkout time is 11:00 a.m. If you wish for a later checkout, please call us in advance, and we will make every effort to accommodate your request. Failure to inform us of a delayed departure will result in a late checkout penalty of $250 per hour, which will be deducted from your security deposit or charged to your credit card.

Upon checkout, ensure that all doors and windows are closed and locked, and turn off the A/C. Please leave the following items on the dining table inside the unit: the beach pass, parking sticker, parking pass, garage remote, gate remote, and unit and facility keys. Do not return any items to the front desk or give them to anyone other than our staff. Failure to return any of the mentioned items will incur a fee of $200 per lost item.

DEPOSIT POLICY

Guest will be charged 10% of the accommodation total at the time of the booking. The remaining balance will be charged 14 days prior to arrival.

CANCELLATION POLICY

Guests will be charged 10% of the total accommodation cost at the time of booking. The remaining balance will be charged 14 days prior to the arrival date.

Please Note:

  • The full amount will be charged on the date of booking if the arrival date is less than 14 days from the booking date.
  • Guests will be charged the total price of the reservation if they cancel within 14 days before the arrival date.
  • Guests will be charged 75% of the total price if they cancel 15-30 days before the arrival date.
  • The guest will be charged 50% of the total price if they cancel 31 or more days before the arrival date.
NON REFUNDABLE

Guests will be charged 100% of the total rate if they cancel.

There is a 1-hour grace period from the time of booking. This is a Very Strict Cancellation Policy.

REPAIRS AND ALTERNATE ACCOMMODATIONS

Any issues with the house/apartment regarding appliances, electrical, pool, or any other maintenance-related matters will be fixed within 24 hours. No compensation will be provided to the client in such cases, as we will promptly address any property-related issues. If the issue is beyond repair and the house or apartment becomes uninhabitable, alternate accommodations will be arranged. This will be done only after 48 hours of the initial complaint. If no alternate accommodation is available, the liability for compensation will not exceed a maximum of $500.

FAILURE TO VACATE

Failure by guests to vacate the premises upon the checkout time and date will result in a daily rental fee of $600.00 per day unless a prior extension of stay has been agreed upon.

Things to Note

  • All properties are strictly non-smoking.
  • All special requests are subject to availability, and additional charges may apply, such as for a pack and play, roll-away bed, etc.
  • For your convenience, essential toiletries such as shampoo/conditioner, soap, and toilet paper are provided upon arrival; however, additional supplies are the responsibility of the guest.
  • No parties are allowed, and excessive noise is strictly prohibited. Noise complaints are taken very seriously and may result in eviction without compensation and a penalty of $1000.
  • Actual units may not be exactly as shown in this listing, as we have multiple units on the property.

CONTACT US

If there are any questions regarding this Terms & Conditions, you may contact us using the information below.
Is a registered brand and business aparthotel operator under the corporate name of Suitesrus.com Corp and has registered offices in Florida, California and Toronto. We currently operate 8 apartment hotels in 3 counties and are expanding daily.

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