TERMS & CONDITIONS
ADMINISTRATIVE FEES AND SURCHARGES
AGREEMENT ACCEPTANCE
CHECKOUT
Checkout time is at 11:00 am. If you prefer a later checkout, you must call us and we will do our best to accommodate your request. If we are not informed of a delay in departure, a penalty of $250 per hour for late checkout will be charged and will be deducted from your security deposit or from your credit card.
Upon checkout, all doors and windows must be closed and locked, and A/C turned off. Leave the beach pass, parking sticker, parking pass, garage remote, gate remote, and unit and facility keys on the dining table inside the unit. Do not return any items to the front desk or to anyone other than our staff. Failing to return the mentioned items will result in a fee of $200 per lost item.
DEPOSIT POLICY
CANCELLATION POLICY
*Please Note:
- The full amount will be charged on the date of the booking if the arrival date is less than 14 days from the date of the booking.
- The guest will be charged the total price of the reservation if they cancel within 14 days before the arrival date.
- The guest will be charged 75% of the total price if they cancel 15-30 days before the arrival date.
- The guest will be charged 50% of the total price if they cancel 31 or more days before the arrival date.
The guest will be charged 100% of the total rate if they cancel.
There is 1 hour grace period from the time of booking.
This is a Very Strict Cancellation Policy
REPAIRS AND ALTERNATE ACCOMMODATIONS
FAILURE TO VACATE
CONTACTING US
If there are any questions regarding this Terms & Conditions, you may contact us using the information below.
One Lux Stay
- 3222 Santa Monica Blvd, Santa Monica, California, 90404
- reservations@oneluxstay.com
- datasecurity@oneluxstay.com